Privacy Policy

Effective Date: 7/11/25

Vida Balance Counseling LLC | Phoenix, AZ

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Your privacy matters. This Privacy Policy explains how information is collected, used, and protected when you visit our website (VidaBalanceCounselingLLC.com) and engage with our services, including telehealth.

 

1. Information Collected

When you visit this website or contact us, the following types of information may be collected:

• Information You Voluntarily Provide:
  This includes your name, email, phone number, and any message submitted via the contact form or email.

• Automatically Collected Data:
  Basic, non-identifying information (like your IP address, browser type, and pages visited) may be collected through cookies or Wix’s built-in analytics tools to help improve website performance.

Note: This website is hosted on Wix.com, which may store visitor data as part of its platform services. You can view Wix’s full Privacy Policy.

 

2. Telehealth Services & Privacy

If you engage in telehealth services, all sessions and related communications are conducted through a secure, HIPAA-compliant platform. No therapy sessions or client health information are conducted or stored through this website.

Once we begin working together, all personal health information (PHI) is handled in accordance with HIPAA regulations. We use encrypted, secure tools for scheduling, video sessions, and documentation.

Please do not submit sensitive or confidential health information via this website's contact form, as it is not a secure method of communication.

 

3. How Your Information Is Used

Any information you provide may be used to:

• Respond to your inquiries

• Schedule consultations or services

• Improve website functionality

• Comply with applicable laws or professional ethical guidelines

Your information is never sold or shared for marketing purposes.

 

4. Your Rights

You have the right to:

• Request access to or correction of the information you’ve shared

• Withdraw consent to future contact

• Request deletion of your data submitted via this website

To exercise these rights, please contact:

Karen Castro, LPC

(602)-362-9743
KCastro@VidaBalanceCounselingLLC.com

 

5. Data Security

I take reasonable measures to protect the information submitted via this site. However, no website transmission is completely secure. For any clinical communication, secure tools are used outside of this site.

 

6. Third-Party Links

This website may include links to or embedded tools from third-party services—such as online scheduling platforms, contact forms, or client portals—which may collect personal information such as your name, email address, phone number, or appointment details. These tools are provided to make it easier for you to connect with me and access services.

Please note that once you engage with these third-party services, their privacy practices apply. We encourage you to review the privacy policies of any external platforms you use through this site to understand how your information is collected, used, and protected.

If you have concerns about using these tools, please feel free to contact us directly by phone or secure email.

 

7. In the Event of a Breach

In the event of a breach involving your PHI, we will promptly notify affected individuals and report the breach to the Department of Health and Human Services (HHS) as required by law.

 

8. Updates to This Policy

This policy may be updated periodically. All changes will be posted here with an updated effective date.